Selling on WhatsApp: The Complete Guide to Taking Orders and Growing Sales
Mohamad AboAzan · · 4 min read
In short
To sell on WhatsApp professionally: use WhatsApp Business, prepare quick replies for frequent questions, send customers one store link with products and prices instead of scattered photos, receive orders written and organised from a cart, then confirm each order with the items, price and delivery time.
Create your store on Matjarji →WhatsApp is the channel closest to Arab customers: people ask, negotiate and order on it every day. But selling there without structure means scattered photos, the same questions a hundred times and orders lost between chats. Here's how to do it properly.
1. Use WhatsApp Business
The free WhatsApp Business app gives you a business profile with your name, address, hours and store link, an automatic greeting, an away message outside working hours, and labels to organise chats: new order, awaiting payment, delivered.
2. Prepare quick replies
Write the answers to repeated questions once and save them as quick replies: prices, payment methods, delivery areas and fees, delivery time, exchange policy. It saves hours and makes you faster and more professional.
3. Send one link instead of dozens of photos
Instead of sending photo after photo, send your store link, where customers see every product by category with prices and sizes. They choose for themselves, ask fewer questions and are more likely to buy.
4. Receive orders ready-made
The biggest problem with WhatsApp selling is pulling order details out of a long chat. The fix is a shopping cart that sends the order to WhatsApp as a tidy message: products, quantities, sizes, total, name and address. On Matjarji you can choose the «cart + WhatsApp» mode and every order arrives like that.
5. Confirm every order
Send a short confirmation: «Order confirmed: blue shirt L × 1, total X, delivery tomorrow between 2 and 6». Confirmation reduces cancellations and disputes at delivery.
6. Follow up after delivery
A day after delivery, ask for feedback, a photo or a review, and tell the customer about new products or a coupon for next time. A happy customer is the cheapest source of new sales.
Common mistakes
- Bulk-messaging people who didn't ask — WhatsApp may ban your number.
- Replying late or ignoring questions.
- Hiding prices and asking for «DM» on every product.
- Relying on memory instead of labelling chats and recording orders.
How to create your store on Matjarji
WhatsApp is great for conversation, but it needs a store that shows your products and organises your orders. Matjarji is an online store builder made for Arab merchants wherever they are: you create your store in about five minutes, with no technical skills and no commission on your sales.
- Go to the store creation page.
- Choose your business type (clothing, supermarket, perfumes, cars, real estate and more) and a plan.
- Write your store's name and pick its own address, like your-name.matjarji.com.
- Add your WhatsApp number, how customers pay (cash on delivery, Sham Cash) and your delivery fee.
- Press create: your store is online with sample products you edit with your own photos and prices.
What you get:
- Organised orders in a dashboard or sent to your WhatsApp, with guest checkout if you want it.
- Cash on delivery and Sham Cash, with your delivery fee shown before the customer orders.
- Discount coupons, notifications for your customers and statistics on visitors and orders.
- Product and category pages built for search engines, so new customers find you on Google.
- A fixed subscription with no commission on your sales, paid by Sham Cash or Western Union.
Plans: «Intilaqa» is the low-cost plan to begin with; «Tawassu'» and «Riyada» are for more orders and come with a free trial, so you can try your store before paying. Current prices and offers are in the pricing section.
Conclusion
WhatsApp selling works when you combine its closeness to customers with a store's organisation: one link for products, orders that arrive tidy, clear confirmation and follow-up after delivery.